Policies
REFUNDS & EXCHANGES
If you’re looking to return or exchange your order for whatever reason, we're here to help. We offer free returns or exchanges within 30 days of receipt (as per your order's tracking information).
At your own shipping cost, you can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please contact support@nakmuaynation.com within 30 days of receipt of your product(s).
About training programs:
Premium programs: For premium programs*, a 30-day moneyback guarantee is offered. Please contact support@nakmuaynation.com to request.
*Premium programs are Muay Thai Muscle, Fighters Body Academy, Heavy Bag Blueprint 3.0.
Non-premium programs: For all other programs, including subscription-based programs, refunds are not offered.
SHIPPING TIMES
Our primary shipper for domestic and international purchases is USPS. Shipping times may vary depending on a wide variety of factors, not limited to causes out of our control. All inquiries made as to causes of delay, whereabouts of your package, etc. are beyond the scope of knowledge of the owners and administrators of this store. USPS must be contacted directly, by the customer, for advanced information on the status of a shipment.
Please note that in the event of a delay to the delivery of your package(s), Muay Thai Guy Ltd. and Nak Muay Nation are not responsible in any way for delays or other detrimental occurrences after we have fulfilled and shipped your order(s). We have no way of tracking your order beyond the USPS tracker that is supplied upon purchase. We have no information about the whereabouts of your package after it has left our warehouse.